Damaged or Lost Items
Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Airport Link Shuttle and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items.
It is the customer's responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.
Customer must report significant damage to any personal items during use of the service immediately to Customer Care 604-594-3333 In the event Airport Link Shuttle determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed $250.00 per passenger unless local regulations deem otherwise. Airport Link Shuttle reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.
Airport Link Shuttle and its operators are not liable for lost items left behind in the vehicle by a customer. However, Airport Link Shuttle does want to help customers reunite with lost items whenever possible. If an item is lost, Airport Link Shuttle must be notify by customer at our dispatch line at 604-594-3333 or after the office hours at 604-841-9271 Returning lost items may incur delivery and/or shipping charges.